Mona Schafer leads People and Culture shaping how teams are built, supported, and sustained across the organization. Her role covers the full employee lifecycle from recruiting and staffing to compliance, benefits, and day-to-day employee relations while keeping an eye on how change actually lands with people, not just policies.
Experience in healthcare runs deep. Prior roles span health plans, revenue cycle operations, legal and compliance teams, credentialing, and clinical intelligence. Early work connecting with rural critical access hospitals within Doctiplus the Avera Health network helped shape her perspective on workforce challenges outside major urban systems. Small teams, limited resources, and high expectations tend to sharpen priorities quickly.