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Privacy Policy

HomePrivacy Policy
1. INTRODUCTION

Doctiplus values your privacy and is committed to safeguarding your personal information. As a Cyprus-based company providing health and wellness services, this policy outlines how we collect, store, and protect your data. By using our website and services, you consent to the terms outlined in this Privacy Policy.

2. DATA COLLECTED

We gather personal information to enhance your experience and provide optimal care. The types of data we collect include:

  • Registration Data: When you create an account, we collect your username, email address, and any other personal information added to your profile. You have access to edit or delete your personal information at any time (except your username). Website administrators also have access to this data for account management purposes.

  • Purchase Data: To access care services, purchase codes and related data such as service dates are stored. This is required for providing service-related support, downloads, and customer assistance.

  • Support Data: If you submit a support ticket, the necessary information will be collected to respond to your request. These tickets are processed through a third-party system, Ticksy, which follows privacy regulations. Consent is requested when submitting a support ticket.

  • Comments and Contact Forms: When submitting inquiries or leaving comments on our website, we collect the data you provide, such as your name and email address. This information is used solely for customer service and not for marketing purposes.

  • Google Analytics: Google Analytics is used to gather anonymous data on site usage. This data is not personalized, and you can opt-out at any time through the Google Analytics Opt-Out page.

3. EMBEDDED CONTENT

Some pages may include embedded content such as videos, social media feeds, or other external services. These external sites may collect data, use cookies, and monitor your interaction with the embedded content. The services we use include:

  • Facebook: Our site may feature the Facebook page plugin. Facebook may collect data according to their privacy policy, which can be reviewed here: Facebook Privacy Policy.

  • Twitter: Twitter API is used to display tweets. Data collection is governed by Twitter’s privacy policy, available here: Twitter Privacy Policy.

  • YouTube: Embedded YouTube videos on our site may collect user data. YouTube’s privacy practices can be found here: YouTube Privacy Policy.

4. COOKIES

Cookies are small text files placed on your device to enhance your browsing experience. These cookies store session information, preferences, and anonymous tracking data. You can disable cookies through your browser settings if preferred. Details about the cookies we use include:

  • Necessary Cookies (All Visitors):

    • cfduid: Used by Cloudflare for security settings.

    • PHPSESSID: Maintains your session on the website.

  • Necessary Cookies (Logged-In Customers):

    • wp-auth: Authenticates logged-in users.

    • wordpress_logged_in_{hash}: Verifies user session during logins.

    • wordpress_test_cookie: Ensures cookies are functioning properly.

5. WHO HAS ACCESS TO YOUR DATA

For registered users, personal data can be accessed by our system administrators and authorized support personnel for account management and customer service. Access is restricted to authorized personnel only.

6. THIRD PARTY ACCESS TO YOUR DATA

Personal data is shared only with trusted third parties necessary for providing our services, such as:

  • Envato Pty Ltd: For verifying product purchases, we send purchase information to Envato. More information is available in their privacy policy: Envato Privacy Policy.

  • Ticksy: For managing support tickets, Ticksy receives limited data that you provide when creating a support request. Ticksy complies with the EU/US Privacy Shield. Their privacy policy can be found here: Ticksy Privacy Policy.

7. HOW LONG WE RETAIN YOUR DATA

We retain your personal data as long as you maintain an active account with us. You may request to view, modify, or delete your personal information at any time. However, certain data may be retained for legal, security, or administrative purposes.

8. SECURITY MEASURES

Our website uses SSL/HTTPS encryption to ensure secure communication between users and servers. In the event of a data breach, we will take immediate action to protect your data and notify affected users.

9. YOUR DATA RIGHTS
GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.


You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AxiomThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AxiomThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. THIRD PARTY WEBSITES

Our site may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

There may be occasions when it is necessary to disclose your data for legal reasons, such as in response to government requests, court orders, or legal disputes. We may release your information to comply with legal obligations or protect against fraud or other risks.

12. AMENDMENTS

This Privacy Policy may be updated periodically. Any changes will be reflected on this page, and we may ask for your consent to continue using our services after any amendments.

For any questions, concerns, or requests regarding your personal data, please contact us at:
Email: info@doctiplus.us